TIA Wellness has been around for many years and while there are a lot of new staff, we met a number of staff who had been there for several years. The service is polite, friendly and extremely efficient overall.
Housekeeping comes twice a day and we absolutely loved the restocked minibar with delicious healthy beverages and snacks as well as the beautiful nightly gifts at turndown. Every day, they stripped the sheets and did an impeccable job cleaning up.
Service at the restaurants was hyper-efficient and they were extremely focused on making sure glasses were never empty and that you had what you needed. While we felt it was almost overbearing at times, we did appreciate the attentive level of service.
The one area service fell short was at the pool. While they did have menus around and at least 5 pool boys, they mostly stood talking at the corner of the pool for most of the day. We did not see them helping people get towels or taking orders, making it very unclear what their true purpose was. We did see multiple guests go into the bar at the restaurant to order drinks, which really felt like a missed opportunity for the pool staff. For how incredible the rest of the service was, we were disappointed that this seemed like a missed opportunity for the resort to achieve that true 5 star level of service.
Pool boys aside, we found the level of service to be very high from check in through check out, with personal touches and thoughtful nightly gifts. They are extremely action oriented when it comes to feedback and we have no doubt that as the newer staff are upleveled and trained, they will achieve that 5 star service rating.