Pullman is an all-inclusive property and it truly is incredibly flexible in its offering to guests. From complimentary and unlimited access to a la carte restaurants to added bonuses like 2 hours of complimentary Shisha at Saffron Affair, there are a lot of very positive service-related experiences at Pullman.
There is twice daily housekeeping service for all rooms in the morning and in the evening. The housekeeping was not very detailed or particularly attentive, missing key details of the room. There appears to be very specific checklists for things to pay attention to, but if anything was wrong outside of that checklist, they did not take action on those items. For example, one of our curtains was broken the first day, and instead of fixing the curtain, they simply attempted to close it, which resulted in half the curtain being stuck and hanging low from the ceiling. We saw this type of mindset across much of the property, indicating a service training issue that we hope management addresses with time.
Similarly bar service was a big sticking point. The pool par generally had weak and very bland drinks, whereas the drinks at Phat Chameleon were fantastic. When we inquired about the pool bar drinks, we were informed that the staff were told to make them weaker to discourage people from getting “too drunk”. It seemed like a strange directive that perhaps was either misunderstood or miscommunicated.
The dining staff were lovely and the highlight of our stay. They were always friendly, attentive and helpful. They provided recommendations of what we might like and it felt like they genuinely were excited to be there.